Online florists are here to make a positive change in our community. They help us send flowers to our loved ones in the quickest and most convenient way possible. But, some online florists get a bad reputation from the complaints of unhappy customers. Let’s get this point clear, there are many factors why you didn’t get the flowers that you wanted. In most cases, it’s the way you give your order to customer service representatives. Other cases are in the quality of service given by the local florist that’s handling your order.
So, how do you place an order online to assure that you’ll be getting the same flowers that you want?
[su_dropcap]#1.[/su_dropcap] Keep in mind that what you see in the photos may not be exactly what it looks like in the actual arrangement. That is because a photo only shows a flat image of one side of an all-around design.
[su_dropcap]#2. [/su_dropcap]Be aware of what flowers are available in the present season. Flower arrangements displayed in websites don’t change every season. If you order flowers that are not in season, you’ll likely not get that flower. Or get a different flower instead.
[su_dropcap]#3.[/su_dropcap] Before calling the online florist, make sure to have the following ready:
[su_column size=”2/3″ center=”yes”][su_column size=”2/3″][su_note note_color=”#fff966″ radius=”0″] – The recipient’s address and contact number
– The recipient’s availability at home or at work
– The occasion
– Message on the card if any
– The flower design and color preferences
– Whether or not you are open to any suggestion
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[su_dropcap]#4.[/su_dropcap] Be friendly on your approach to the customer service representatives when calling. These people would be willing to give you all the information you need and help you if only you’ll be nice to them.
[su_dropcap]#5.[/su_dropcap] Give clear flower and design preferences. Then, give options if your choices are not available. Always keep in mind that designs don’t always look the same even if they follow the same design pattern. Give allowances for the designer’s unique artistic prowess. In short, let the designer have the final say on the design.
[su_dropcap]#6.[/su_dropcap] If there’s a specific florist that you like near the recipient’s address, request for that local florist. Your order will be directly handed to them. Then the local florist will remember you and will do their best to make you happy.
[su_dropcap]#7.[/su_dropcap] If you are happy and satisfied with the service, let your friends know. If you are not, let the online florist know it before anyone else. They most definitely want to make you feel satisfied with their service. But, some circumstances might have caused the dissatisfaction. Give to them directly your feedback. That way, they can correct their mistake and improve their service.
The number of people who order flowers online is increasing.
Whether we like it or not, the web has changed the game in business and marketing. Without an online presence, companies will be losing a significant amount of customers and sales. It is for this reason that the floral industry has ridden in the newest trend. Local florists tapped in the online florists to keep up with the competition and get businesses outside their local community.
The way it works is for online florists (i.e. zFlowers.com) to call on the nearest local florist to the recipient’s address after an order has been made. zFlowers.com will then relay the information to the local florist and let the local florist do the rest of the work including the flower delivery.
Problems arise when the necessary information have not been clearly given. Or, the local florist simply didn’t do their job well – in which case, the online florist will reconsider doing business with that local florist again.
In conclusion, it is totally safe and okay to have your flowers ordered from online florists. If not, then, there should have been no more customers who patronize the service.
